Return Policy:
It's our goal and commitment to provide the best quality custom sublimated, digital transfers, screen printed and embroidered products available and we stand behind our work. We will be happy to fix any mistake made by KD3G Customs; all we require is that you report the mistake to us within 72 hours after you receive your order. At our discretion we will replace or offer a store credit if there should be an error or if your garments materially or otherwise flawed.
TO RETURN A PRODUCT: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@kd3g.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
WHAT CAN BE RETURNED: Most of the items we sell can be returned for store credit. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
WHAT CANNOT BE RETURNED: No returns will be accepted after 3 days (72 hours) of receipt of purchase. Items that are custom made and are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return for store credit.
RETURNS FOR REFUNDS: must be made within 3 days 72 hours of receipt of purchase. after 3 days or 72 hours store credit will be issued only on non-customized products.
STOCK DESIGN RETURNS FOR EXCHANGES OR STORE CREDIT: must be made within 7 days of receipt of purchase.
SHIPPING CHARGES FOR PRODUCTS RETURNED: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
Contact Customer Support at info@kd3g.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
KD3G Customs
712 E. South Street Suite A
Plano, Illinois 60545
You can reach customer service representative by phone at 888-416-6027
Monday - Tuesday - Thursday: 10 a.m. – 5 p.m. Central Time
Friday: 10 a.m. – 5 p.m. Central Time
Wednesdays: 10 a.m. - 2 p.m.
Saturdays: 10 a.m. - 2 p.m.
Sunday: Closed
